How to lodge a commplaint

How to lodge a commplaint

In the fight against corruption, genuine complaints have a vital role. Vigilance Department, therefore, solicits and receives complaints from various stakeholders like vendors, contractors, dealers, farmers etc, in accordance with the CVC guidelines.

• ​​Complaint can be lodged Online & Offline only against employees belonging to the HURL only.
• While complaints against tenders may be investigated, it could not interfere in the tender process.
• Complaints must be brief and contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations.
• The complaint having vigilance angle shall only be examined. The vigilance angle comprises of misuse of official position, demand and acceptance of illegal gratification, cases of misappropriation / forgery or cheating, gross and willful negligence, blatant violation of laid down systems and procedures, reckless exercise of discretion, delay in processing the cases, etc.
• The complaint having other than vigilance angle will either be filed or will be referred to the concerned department of HURL.
• Complaints should include following details: -
  • Name and designation of the officials against whom the complaint is being lodged.
  • Details of allegations / corrupt practices.
  • Name and address of the complainant with telephone number, mobile number & E-mail ID.
  • Signature of the complainant with date.